Return and Replacement Policy

At Kajoni Power, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help with our return and replacement policy.

1. Eligibility for Returns and Replacements:

To be eligible for a return or replacement, the item must be unused, in the same condition that you received it, and in its original packaging.
Returns and replacements are subject to verification and approval by our customer service team.

2. Timeframe for Returns and Replacements:

You may request a return or replacement within 7 days of receiving your order.
After 7 days, we may not be able to offer a refund or replacement.

3. Items Not Eligible for Returns or Replacements:

Certain items such as perishable goods, personalized items, and digital downloads are not eligible for return or replacement unless they are defective or damaged upon receipt.

4. Return Process:

To initiate a return or replacement, please contact our customer service team at info@kajonipower.com or 8178415353 to obtain a Return Merchandise Authorization (RMA) number.
You will be responsible for shipping the item back to us, along with the RMA number clearly marked on the package.
Once we receive the returned item, we will inspect it and notify you of the status of your return or replacement.

5. Refund or Replacement Options:

If your return is approved, you may choose to receive a refund or a replacement item.
Refunds will be issued to the original payment method used for the purchase.
Replacements will be shipped out promptly, subject to product availability.

6. Return Shipping Costs:

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective/damaged item.
We recommend using a trackable shipping service for returning items to ensure safe and timely delivery.

7. Refund Processing Time:

Refunds may take 4-5 business days to process after the returned item is received and inspected.
The processing time may vary depending on your financial institution.

8. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately with photos of the damaged or defective product.
We will arrange for a replacement or refund as appropriate, without requiring a return of the damaged or defective item.

9. Contact Information:

If you have any questions or concerns regarding our return and replacement policy, please reach out to our customer service team for assistance.

10. Policy Updates:

We reserve the right to update our return and replacement policy at any time without prior notice. Please review our policy periodically for any changes.

Thank you for shopping at Kajoni Power. We value your satisfaction and will do our best to ensure a smooth return or replacement process.

Kajoni Power Team